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Indian Railways: Can You Cancel A Ticket Bought At Counter Online? Here’s What You Need To Know

People who buy train tickets at the counter may question if such purchases can be canceled through an online process.

At railway counters people continue to buy train tickets despite all work being shifted to digital platforms in the current digital era. People who buy train tickets at the counter may question if such purchases can be canceled through an online process. Union Railway Minister Ashwini Vaishnav announced in Parliament that counter tickets can be cancelled online. The railway ticket cancellation process through the web eliminates the need to wait in station queues. You must visit the Railway Reservation Counter even so to get back your refund.

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How To Cancel Counter Ticket?

Users can perform IRCTC Ticket Cancellation via IRCTC Website (IRCTC Ticket Cancellation) by selecting the “Cancel Counter Ticket” option then entering PNR number and additional required details. The registered mobile phone number will receive an OTP which becomes necessary for completing ticket cancellation. Refund requests need passengers to visit railway counters situated near their location.

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You can reach Railway Enquiry Number 139 to select ticket cancellation. Users should enter their PNR number and travel date as well as necessary ticket information. Your ticket cancellation will complete at this point yet you need to visit a counter to receive your refund.

Online ticket cancellation through the website requires customers to operate this process within a specific timeframe before the departure time. Online ticket cancellation for trains becomes possible under Railway Passenger (Ticket Cancellation and Fare Refund) Rules 2015 within few hours before the scheduled departure. The selection of waiting list tickets for cancellation requires visiting the counter directly. You must cancel the ticket quickly after obtaining it.

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Why People Buy Counter Tickets?

These particular factors apply to the situation. Smartphone and internet availability does not extend to everyone so senior citizens and people from rural areas continue to book their tickets at the counter. The online booking server slowdown makes ticket purchases at the counter provide a better alternative. Special quotas for Divyang along with senior citizen and women passengers find counter bookings as their preferred method of purchase. You should note that ticket cancellation fees depend on the train type and travel class and that refunding caretak tickets requires no payment when they are canceled. The refund is complete if the train gets cancelled. A refund processed at the counter follows payment made through UPI, Debit Card or Wallet.

Users now have the possibility to cancel train tickets through an effortless online process. Ticket cancellation becomes simple for people who modify plans often since you will not need to feel troubled about it. The process of ticket cancellation has been streamlined by Railways through their IRCTC website combined with the 139 helpline. Online ticket cancellation gives travelers the advantage of refund services at a counter but it delivers efficiency during the travel planning process.

Also Read: Chaitra Navratri 2025: Traveling To Vindhyavasini Temple? Vindhyachal Railway Station To Offer Upgraded Facilities

First published on: Mar 29, 2025 09:18 PM IST


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