TQM includes ____________.

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MP Vyapam Sub Engineer 2 Sept. 2018 shift 1 (Mechanical Engineering) Official Paper
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  1. scrapping of defects
  2. customer satisfaction and continuous improvement
  3. rework
  4. time management

Answer (Detailed Solution Below)

Option 2 : customer satisfaction and continuous improvement
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Detailed Solution

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Explanation:

Total quality management (TQM)

  • TQM is a systems approach to management that aims to continuously increase value to customers by designing and continuously improving the organizational process and systems.
  • TQM involves all the employees and extends backward and forwards to include the supply chain and the customers
  • TQM is concerned with managing the entire system, and not only subsystems or functional departments. 
  • TQM continuously detects and reduces or eliminates errors.
  • It is used to streamline supply chain management, improve customer service, and ensure that employees are trained.
  • The focus is to improve the quality of an organization's outputs, including goods and services.
  • Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
  • TQM shares some similarities with the Six Sigma improvement process.
  • TQM ensuring that internal guidelines and process standards reduce errors, where Six Sigma used to reduce defects.

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